Technical questions
- Is an order marked as fulfilled on Shopify if I purchase a label for it through the Web App?
- How are courier rates calculated for multiple items with calculated rates?
- How do I move an item from basket to the action required page?
- How do I delete orders for the Shopify integration?
- Unable to log in?
- What is volumetric weight?
Questions about Mule
- How do I send a parcel with the Mule Shopify plugin?
- What parcel protection does Mule offer?
- Why can I no longer see Hermes as an option for the address I am sending to?
- What is the limit on parcels that can be sent in one Mule Bag?
- How does the Mule Bag work?
- What is the Mule Outer Bag charge?
Amending an order
Customs issues
Collection / Delivery
- Mule Bag/Landmark local tracking
- I missed the collection courier, can I take my parcel to a drop off location?
- The drop off shop doesn't accept my DHL/Norsk parcel
- Can I drop off my parcel at any time?
- When will my collection take place?
- Will a DHL/Norsk collection driver call me before a collection?