Idries Erfan

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Activity overview

Latest activity by Idries Erfan
  • Idries Erfan created an article,

    Why am I being charged cash on delivery? (COD)

    Some countries and couriers collect duties & taxes on delivery  Canada  All items imported into Canada, that are valued over the $20 CAD will have COD charges applied and the recipient will be i...

  • Idries Erfan created an article,

    Can I use your IOSS number?

    Yes, if you are using our Web App and you a sending a parcel with an item value of less than €150, you will have the option of prepaying the VAT of your shipment. This is done using Mule's IOSS num...

  • Idries Erfan created an article,

    How to send a DDP parcel with Mule?

    1. Make sure you are logged into our web app 2. Select the checkbox of an international order 3. Fill in the weight and dimensions of the parcel 3. Enter in additional information  4. Open the cour...

  • Idries Erfan created an article,

    What is a DDP shipment?

    DDP stands for Delivery Duty Paid. This is when you pay for the duties & taxes of an international shipment before shipping your parcel.    Why do people use DDP? No surprise duties & taxes when t...

  • Idries Erfan created an article,

    Do I need to attach a customs form to my parcel if I am sending it to Northern Ireland with UPS?

    Since Northern Ireland is within the United Kingdom, you do not need to provide a customs form when sending a parcel there.  UPS can sometimes incorrectly request this from you.    Drop off:  If th...

  • Idries Erfan created an article,

    What should I use for the Mule outer bag?

    You can use any sturdy container for the Mule Outer Bag. Some of our customers use multiple bin bags, others use large cardboard boxes.    Please note: Do not use branded packing. For example, DHL ...

  • Idries Erfan created an article,

    Is an order marked as fulfilled on Shopify if I purchase a label for it through the Web App?

    Yes, when you purchase a label through the Web App and you have integrated your Shopify store it will automatically mark the order as fulfilled and send your customer an email with the tracking num...

  • Idries Erfan created an article,

    How are courier rates calculated for multiple items with calculated rates?

    1. The weights of the items are added together  For example:  T-shirt 1: 0.3kg T-shirt 2: 0.2kg    The weight used for retrieving the courier rates is 0.5kg    2. The volumetric weight of all the i...

  • Idries Erfan created an article,

    How do I label my Mule Bag parcels?

    The DHL Label should be stuck on the Mule Outer Bag. This is the bag you will put your parcels inside. This bag is opened by a sorting facility in the UK and the parcels inside are sent to their ...

  • Idries Erfan created an article,

    How do I move an item from basket to the action required page?

    1. Select the checkbox of the order(s) you would like to remove from the basket 2. Click the delete icon on the bottom bar 3. Your item will be moved to the action required page