Idries Erfan

Email merchants can use when their customers have delivery issues: Hi X, I sincerely apologise for the inconvenience you've experienced with your delivery. To ensure a swift resolution, I recommend...

1. Navigate to the shops page on the web app 2. Click Connect under Ebay 3. Click Proceed on the popup 4. Sign in to your Ebay account and follow the instructions provided 5. Once you have given Mu...

1. Navigate to the shops page on the web app 2. Click Connect under Etsy  3. Enter your shop name and click Connect. (make sure you enter your store name exactly how it appears on your Etsy profile...

Some countries and couriers collect duties & taxes on delivery  Canada  All items imported into Canada, that are valued over the $20 CAD will have COD charges applied and the recipient will be i...

Yes, if you are using our Web App and you a sending a parcel with an item value of less than €150, you will have the option of prepaying the VAT of your shipment. This is done using Mule's IOSS num...

1. Make sure you are logged into our web app 2. Select the checkbox of an international order 3. Fill in the weight and dimensions of the parcel 3. Enter in additional information  4. Open the cour...

DDP stands for Delivery Duty Paid. This is when you pay for the duties & taxes of an international shipment before shipping your parcel.    Why do people use DDP? No surprise duties & taxes when t...

Since Northern Ireland is within the United Kingdom, you do not need to provide a customs form when sending a parcel there.  UPS can sometimes incorrectly request this from you.    Drop off:  If th...

You can use any sturdy container for the Mule Outer Bag. Some of our customers use multiple bin bags, others use large cardboard boxes.    Please note: Do not use branded packing. For example, DHL ...

Yes, when you purchase a label through the Web App and you have integrated your Shopify store it will automatically mark the order as fulfilled and send your customer an email with the tracking num...